Terms and Conditions (T&Cs)

1. Introduction

Welcome to Canary Woof. By booking our services, you agree to these Terms & Conditions. These rules ensure the safety, wellbeing, and happiness of every dog in our care, while clearly setting expectations for our valued clients.

We provide private dog walks, one-to-one daycare, and overnight stays in Canary Wharf and the Isle of Dogs.

2. Booking Confirmation

• All bookings must be confirmed by the client within 8 hours of the request.

• Unconfirmed bookings will be automatically cancelled after this period.

• Clients are encouraged to ensure all details are accurate at the time of booking to avoid delays.

3. Payments

• Payments must be made upfront in full or via a 50% deposit.

• Deposits are non-refundable if a booking is cancelled less than 24 hours prior to the service.

• Payment confirms your booking and secures your dog’s place in our schedule.

4. Services Provided

• Included: One-to-one dog walks, private daycare, and overnight stays.

• Not included: Bathing, grooming, multi-dog care, or other additional services.

• Any extra services must be requested in advance and are billed individually.

5. Client Responsibilities

• Provide accurate and complete information about your dog, including health, behaviour, and emergency contacts.

• Ensure your dog is vaccinated and fit for the service booked.

• Provide an emergency vet contact on the registration form.

• Notify us of any changes that may affect care.

6. Cancellations & Rescheduling

• Cancellations must be made at least 24 hours in advance to avoid losing your deposit.

• Late cancellations or no-shows will result in loss of deposit.

• We reserve the right to reschedule services in case of unforeseen circumstances (e.g., illness, extreme weather).

7. Health & Safety

• Dogs must be healthy and fit for the service booked.

• Owners must provide an emergency vet contact.

• Canary Woof reserves the right to refuse service if a dog poses a risk to themselves, others, or the handler.

• In the event of a medical emergency, the owner’s vet will be contacted immediately. Any costs incurred are the responsibility of the dog owner.

8. Liability

• While every precaution is taken to ensure your dog’s safety, Canary Woof cannot be held liable for injuries, illnesses, or incidents that occur during services.

• Owners remain responsible for the health and wellbeing of their dogs, including providing accurate information about medical conditions and behaviour.

• Clients are strongly encouraged to have their own pet insurance.

• By booking, you acknowledge that you accept these responsibilities and agree that Canary Woof is not liable for any incidents beyond reasonable care.

9. Privacy & Data

We collect and store client information solely to provide services safely and efficiently. For full details on how your data is used, please see our Privacy Policy.

10. Changes to Terms

Canary Woof may update these Terms & Conditions at any time. Updated versions will be posted on this page and apply to all bookings made thereafter.

11. Contact

For questions about these Terms & Conditions, please contact:

Daniel at +44 7466 793424